Frequently Asked Questions
Have a question that needs answering?
For now, it's only possible to join The People's Grid by becoming a member of one of the Collectives (local community groups) on our site. If you're not affiliated with one of our Collectives, you'll either need to wait a little longer or request to join one that suits you. Of course, if you're really keen, reach out to your local sports club, school, community group, or charity. Essentially, anybody within your circle that you believe is doing great stuff for your community. Spread the word about The People's Grid and encourage them to register themselves!
There are several places to find out details about your plan. We emailed you rate plan details when you first joined The People’s Grid. You will also see a link to your rate plan on your Billing page. There is also a page outlining all the basic plan information for every network and state.
The People’s Grid is proudly partnered with Circular Energy: a fully licensed energy retailer. This means all members of The People’s Grid can feel confident that their energy supply will be safe, reliable and delivered in accordance with Australia’s strict energy regulations.
For now, The People’s Grid is only available in South Australia and Victoria. But we have our sights set on the whole of Australia! Our retail partner, Circular Energy, has almost-national coverage, so we'll be coming to a state, town, community and homes very soon. Stay tuned.
Yes, you sure will! You'll see the solar feed-in tariff broken down on your plan. It's currently around 7c/kWh. In the future, you'll also be able to sell your excess energy to your community or even donate it to charity. Nice! More details about the solar feed-in agreement are here.
Can't find the answer? Get in touch!
For all inquiries relating to collectives or about The People's Grid in general.
Billing & Accounts
If you have any questions about billing, rates, your account or smart metre, get in touch with our friendly support team.